Shipping policy

NIVORA JEANS – SHIPPING & LOGISTICS POLICY
Welcome to Nivora Jeans. We partner with Pakistan’s premier e-commerce logistics aggregators and courier networks (including Trax, PostEx, Leopards, and TCS) to deliver your premium denim swiftly and securely across the country.
1. Order Verification & Dispatch Protocol
  • Mandatory Confirmation: To maintain operational integrity and mitigate fraudulent orders, all Cash on Delivery (COD) shipments must be verified via telephone or WhatsApp before dispatch.
  • Cancellation for Non-Response: Our customer fulfillment desk will attempt to reach out to you within twenty-four (24) hours of order submission. If no confirmation is received within forty-eight (48) hours, Nivora Jeans reserves the absolute right to systematically cancel the order.
  • Processing Timelines: Verified orders are packaged and dispatched from our fulfillment facility within one to two (1–2) business days.
2. Delivery Timelines & Transit Boundaries
  • Standard Transit Windows: Once handed over to our logistics partners, standard delivery windows apply:
    • Major Urban Hubs (Lahore, Karachi, Islamabad/Rawalpindi): 2 to 4 business days.
    • Regional Cities & Semi-Urban Areas: 3 to 5 business days.
    • Remote Outposts: Up to 7 business days.
  • Logistics Force Majeure: Nivora Jeans handles dispatch with strict efficiency. However, we are not legally or financially liable for shipping delays caused by carrier operations, severe weather, regional road closures, political strikes, or courier fuel surcharges.
3. Courier Doorstep Handling Rules
  • No Unboxing Before Payment: In strict accordance with the standard operating procedures of all licensed courier services in Pakistan, customers are completely prohibited from opening, unboxing, or inspecting the contents of the parcel prior to handing over the full invoice cash amount to the rider.
  • Post-Payment Redress: If there is a sizing issue or defect, the delivery must still be completed. Any subsequent fitting issues, color exchanges, or damage claims must be processed strictly via our formal Return & Exchange channel after the rider leaves.
4. Return Shipping Cost Allocation
  • Standard Exchanges/Returns: If an item is returned or exchanged due to customer preference (e.g., ordering the wrong waist size or changing your mind on a fabric wash), the customer is legally responsible for paying the return shipping fees.
  • Nivora Responsibility: Nivora Jeans will only bear the cost of return logistics if our quality control center verifies that the original parcel contained a manufacturing defect, an incorrect size variation, or a structural shipping error caused by our team.