Refund policy

NIVORA JEANS Collections – RETURN & EXCHANGE POLICY
Thank you for shopping at Nivora Jeans Collections. We take immense pride in crafting premium-grade denim. If your purchase does not meet your expectations, we offer a structured, seamless return and exchange process designed to protect your customer experience.
1. ORDER CANCELLATIONS
  • Pre-Fulfillment Window: You can request a cancellation directly from your Customer Account Dashboard at any time while your order status is marked as Processing or Preparing.
  • Automated Review: Cancellation requests submitted during the internal processing phase are systematically approved by our administrative team. For credit/debit card transactions processed via Safepay, your funds will be automatically released back to your original payment method.
  • The Shipping Threshold: Once your package has been assigned a tracking number and handed over to our logistics network (Fulfilled status), the cancellation option is permanently deactivated. At this stage, you must receive the delivery and initiate a standard return or exchange by contacting our support channels.
2. RETURNS & EXCHANGES
We accept product returns for a full refund or size/color exchanges within 14 days from the date your package is marked as delivered by the courier.
A. Faulty or Damaged Items
In the rare event that your product arrives damaged or structurally defective, you must submit a formal claim to support@nivorajeans.com or via WhatsApp at +92 336 6668048. Your claim must include:
  1. Your official Order ID number.
  2. A brief text explanation of the issue.
  3. High-resolution photographic or video proof of the defect.
B. The Exchange Process
If you have received your jeans and wish to exchange them for an alternate waist size, length, wash, or entirely different article:
  • Before Fulfillment: If your order has not shipped, simply trigger a cancellation from your account page and immediately place a fresh order on nivorajeans.com with your desired configuration.
  • After Fulfillment: If the order is already in transit or has been delivered, do not attempt to cancel. Contact our support desk via email or WhatsApp. Our team will generate an official Return Shipping Label for you. You must print this label, securely paste it onto your return package, and drop it off at your nearest designated courier branch (e.g., Trax, PostEx, or Leopards, depending on the label specified).
C. The Return Process (Full Refunds)
If you are unsatisfied with your item and prefer a complete financial refund:
  1. Coordinate directly with a support agent via email or WhatsApp once the package is in your possession.
  2. We will provide an official Return Shipping Label via email.
  3. Pack the item securely, attach the label, and hand it over to the specified courier branch.
3. THE PRODUCT VERIFICATION & INSPECTION RULE
To qualify for an exchange or a complete financial refund, all returned apparel must pass a rigorous inspection at our centralized processing facility:
  • Condition Standards: Items must be returned completely unworn, unwashed, unaltered, and undamaged.
  • Branding & Tags: All original retail product tags, pocket flashers, and packaging materials must be 100% intact and attached to the garment.
  • Inspection Failures: Any item that shows signs of wear, fabric stretching, washing, cologne/perfume scents, or cosmetic stains will fail inspection. In such cases, the item will be sent back to the customer's address, and the refund or exchange request will be permanently denied.
4. PROCESSING TIMEFRAMES & BANKING CYCLES
  • Return Transit & Inspection: Please allow 7 to 10 business days for your returned parcel to reach our facility, clear customs/sorting, and undergo our automated quality control inspection.
  • Refund Issuance: Once your return is officially approved, we will issue your refund. For digital credit/debit card transactions, banking channels typically take an additional 3 to 5 business days to clear the funds back into your account statement.
  • Exchange Delivery: Replacement articles for approved sizing exchanges are dispatched via standard shipping and will arrive within 3 to 5 business days following the successful inspection of your returned package.